Cusomer Care Agent Needed in HEN-CAP
HEN-CAP Nigeria Limited s currently recruiting suitable qualified candidates to fill the vacant position below:
Job Title: Customer Care Agent
Location: Lagos
Responsibilities:
Job Title: Customer Care Agent
Location: Lagos
Responsibilities:
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- responding promptly to customers inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- knowing our products inside and out so that you can answer questions
- processing orders, forms, applications and requests
- keeping records of customers interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representative.
- Ensure customer satisfaction and providing professional customer support.
Application Closing Date
15th August, 2019
How to Apply
Interested and qualified candidate should send their CV to : hencapnigltd@gmail.com.
Using the "job title" as the subject of the email
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